At Grabzeen.store, we are committed to delivering your order quickly, securely, and transparently. This shipping policy outlines how we manage order processing, shipping times, delivery coverage, and what to do if issues arise.

1. Shipping Coverage

We currently ship within the United States only.
We do not ship to:

  • U.S. territories e.g., Puerto Rico, Guam
  • P.O. Boxes
  • APO/FPO military addresses

2. Shipping Costs

  • Free Standard Shipping is available on all orders within the contiguous United States
  • Orders shipped to Alaska or Hawaii may incur additional charges, which will be shown at checkout

3. Order Processing Time

  • Processing Time: 1–2 business days after your order is placed
  • Order Cutoff Time: Orders placed between 9:00 AM – 5:00 PM EST, Monday to Friday, are prioritized for same-day processing
  • Orders placed outside business hours will be processed the following business day

4. Estimated Delivery Time

  • Standard Shipping: 3–5 business days after dispatch
  • Delivery timelines may vary depending on your location and any unforeseen carrier delays

5. Shipping Carriers

We partner with reputable carriers such as FedEx, UPS, and others to ensure reliable and timely deliveries.

6. Tracking Your Order

Once your order ships, you will receive an email that includes:

  • A tracking number
  • A tracking link
  • An estimated delivery date

You may also check your shipment status on our Order Tracking page.

7. Shipping Issues & Resolutions

We’re here to help with any delivery-related issues:

  • Lost Packages: If tracking hasn’t updated after 7 business days, contact us immediately
  • Damaged Packages: Report any damage within 48 hours of delivery, along with photo evidence if possible
  • Missing or Incorrect Items: Notify us within 7 days of delivery, and we will promptly resolve the issue through replacement or refund as needed

8. Order Changes & Cancellations

  • Orders can only be modified or canceled within 48 hours of placement and before shipment
  • To request a change or cancellation, please contact us as soon as possible

9. Delivery Delays & Exceptions

While we strive for timely delivery, unexpected factors like weather conditions, carrier disruptions, or national holidays may cause delays. If your order is significantly delayed, we will contact you with updates.

10. Contact Information

For any questions or concerns related to shipping, feel free to reach out to us:

Business Name: GRABZEEN LLC
Phone: +1 (303) 938-0757
Email: support@grabzeen.store
Address: 1685 28th St, Boulder, Colorado 80301, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST

11. Policy Updates

This shipping policy may be revised from time to time. All updates will be published on this page and will apply only to future orders placed after the new policy goes into effect.