At Grabzeen.store, we want you to love your purchase. If you’re not fully satisfied with your side table or any other product, we’re here to help. Please review the policy below to understand your options for returns and refunds.

1. Return Eligibility

We accept returns within 30 days of delivery, provided the item meets the following conditions:

  • Unused and in original condition
  • Returned in the original packaging
  • Includes all original accessories and components

Non-Returnable Items:

  • Customized or clearance items
  • Products that show signs of use, damage, or wear not caused during shipping

2. How to Initiate a Return

To request a return, please contact us with the following information:

  • Your order number
  • Your full name
  • The reason for your return

Contact Us:
Email: support@grabzeen.store
Phone: +1 (303) 938-0757

Once we receive your request, we will provide detailed return instructions, including the return address.

3. Return Shipping

  • If your item is defective or incorrect due to our error, we will cover the return shipping and provide a prepaid return label.
  • For all other returns, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your proof of shipment.

4. Refunds

  • Refunds are issued to the original payment method
  • Processing time: Within 10 business days after the return is approved and inspected
  • Refunds may be full or partial depending on the item’s condition and packaging upon return

5. Damaged or Defective Items

If your order arrives damaged or defective, notify us within 48 hours of delivery. We may request clear photo evidence to process your claim.

Depending on the issue, we will offer:

  • A full refund, or
  • A replacement item at no additional cost

6. Exchanges

We do not offer direct exchanges at this time. If you need a different item, please return the original product for a refund and place a new order through our website.

7. Contact Information

For questions about returns, refunds, or product issues, reach out to us:

Business Name: GRABZEEN LLC
Phone: +1 (303) 938-0757
Email: support@grabzeen.store
Address: 1685 28th St, Boulder, Colorado 80301, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST

8. Policy Updates

This Return & Refund Policy may be updated periodically. Any changes will apply to future purchases and will be clearly posted on this page.